Service

Preparation Before Installation

• After the contract is signed, We will notify the user in writing of the preparation conditions for the installation of the equipment . After receiving the user's delivery requirements, we will deliver the goods on time. 
• The equipment provided by us is of good quality and has not been used. It has passed the factory quality inspection and is well packaged for long-distance transportation. 

Services During the Warranty Period

1. We have a comprehensive after-sales service network in China, and are equipped with full-time technical engineers with corresponding work experience of more than three years. 
2. The goods arrive at the scene, the after-sales service engineers are free to the site for installation, commissioning, technical consultation, technical support services for the first time; 
3. We guarantee to provide a one-year warranty for the goods, the warranty time is calculated from the acceptance of the signature. During the warranty period, we will strictly abide by the relevant laws and regulations of the People's Republic of China to provide "three guarantees" and other after-sales services for the goods, unless otherwise stipulated in the contract. 
4. In case of failure of our equipment during the warranty period, we will respond within 48 hours, and within 3 working days after receiving the notice , we will go to the on-site service and perform maintenance until the fault is completely eliminated and the equipment is fully restored . After the repair, we will report the cause of the failure, the remedial measures, the time to complete the repair and the normal time and date to the owner, and report it in duplicate. 
5. At the end of the warranty period, the equipment must be tested by another professional engineer. The defects (non-human factors) are repaired by us. 
6. After-sales technical service level and technical support time limit table: to solve the time limit personnel arrangement.

Service After Warranty Period

1. Services: we will be responsible for demand-side help repair faulty equipment during this period appears; provision of equipment required Various accessories to meet long-term use;
2. Service period: after the warranty period;
3. Service content: equipment maintenance and repair, technical support, spare parts supply;
4. Service charge: according to the case. 
5. Paid Service: damage caused by fault operation. 

Cement Plant Equipment List Samples: